RawnLuxuryHairCo – Refund & Exchange Policy

✨ All Sales Are Final

Due to the nature of our luxury hair products and for hygiene and safety reasons, all sales are final.
We do not offer refunds, returns, or cancellations once an order has been placed.

Please review your order carefully before checking out.

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✨ Incorrect or Visibly Damaged Items (24-Hour Exchange Window)

If you believe your order is incorrect or visibly damaged, you must contact us within 24 hours of receiving your package.

If the issue meets our requirements, you may qualify for an exchange only.
We do not offer refunds under any circumstances.

To qualify for an exchange, you must provide:

• Clear photos AND videos of the issue

• Photos of the packaging, including the shipping label

• Proof that the item is unused, uncut, unwashed, uncolored, and unaltered

If the wig has been worn, brushed, installed, dyed, cut, or manipulated in any way,
it will not qualify for an exchange.

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✨ Quality Check Before Shipping

Every order is inspected through a strict quality check at RawnLuxuryHairCo before being shipped out.
We verify:

• Lace quality

• Texture, density, and length accuracy

• Construction and wefts

• Clean, unused condition

• Correct order fulfillment

We ONLY ship units that pass our quality standards.